Manager Analytics & Insights
Macquarie Park, NSW, AU, 2113
AUD 121K-135K (estimate) Mid-level Full Time
Tasks
- Analyze incident trends
- Apply IT service management principles
- Assist with IT projects
- Coordinate with technical teams stakeholders and vendors
- Diagnose and resolve incidents
- Maintain hardware systems and applications
- Manage service requests
- Manage user accounts
- Mentor team members
- Perform knowledge management and documentation
- Provide end-user support
- Support Microsoft Windows environments
- Troubleshoot PC and LAN issues
Perks/Benefits
Skills/Tech-stack
Active Directory | Desktop Support | Desktop troubleshooting | IT Service Management | IT service | ITIL | Incident Management | Knowledge Management | LAN | Microsoft Windows | PC Support | Request Management | SCCM | Service Level | Service Level Agreement | Service Management | Service Request | Service request management
Education
N/A
Regions
Countries
States
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