Manager, Analytics Platform Support
Tasks
- Communicate with clients
- Conduct technical reviews
- Develop customer support resources
- Identify systemic risks
- Lead support team
- Maintain technical standards
- Manage incident resolution
- Mentor technical staff
- Oversee operational tools
- Participate in hiring and performance management
- Partner with Engineering and Product
- Prioritize support issues
- Serve as escalation point
Perks/Benefits
Skills/Tech-stack
AWS | BI Architecture | BI tools | Cause analysis | Communication | Customer Service | DBT | Data Integrity | Data Modeling | Data Warehouse | ETL/ELT | Incident Management | Jira | Leadership | Mentoring | Operational tooling | PagerDuty | PowerBI | Problem Solving | Python | Root Cause Analysis | Root cause | SQL | Snowflake | Tableau | Technical Support | Troubleshooting
Education
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