Manager, CEC Interaction Analytics
8116 - Midtown Office, United States
USD 60K-97K (estimate) Mid-level Full Time
Tasks
- Analyze customer interaction data
- Collaborate across departments to implement solutions
- Communicate insights and test results to stakeholders
- Develop interaction analytics strategy
- Ensure reporting accuracy and transparency
- Identify trends and improvement opportunities
- Lead interaction analytics roadmap planning
- Monitor interaction quality
- Train and coach team on speech analytics tools
Perks/Benefits
Skills/Tech-stack
Contact center | Contact center operations | Data analytics | Generative AI | Microsoft Excel | Microsoft PowerPoint | Microsoft Word | PowerBI | SQL | Speech Analytics | Tableau
Education
N/A
Roles
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