Manager, Customer Analytics & Workforce Optimization
US, Indianapolis, IN, United States
USD 100K-124K (estimate) Mid-level Full Time Found 10d ago
Tasks
- Apply SQL, Power BI, and Excel for analytics automation
- Build and maintain dashboards and reporting tools
- Collaborate with cross-functional stakeholders on system enhancements and initiatives
- Create a culture of continuous improvement
- Demonstrate workforce management methodologies
- Design staffing strategies for various operational scenarios
- Develop insights and reports for decision-making
- Establish data governance and reporting standards
- Lead analytics and performance management for customer operations
- Lead team performance management and development
- Monitor operational KPIs and recommend improvements
- Oversee forecasting, demand planning, and capacity modeling
- Support workforce budgeting and planning
- Translate analytics into actionable business insights
Perks/Benefits
- N/A
Skills/Tech-stack
Analytics | Cross-Functional Collaboration | Cross-functional | Data Governance | Data Modeling | Excel | Forecasting | Functional collaboration | Operational Strategy | Performance Management | Power BI | SQL | Workforce Management
Education
Bachelor's in Analytics | Business | Data Science | Industrial Engineering | Operations Management | Statistics
Language: en |
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