Manager, Customer Data Quality Operations
Tasks
- Build AI driven data quality automation
- Create and maintain SOPs runbooks and decision guides
- Forecast capacity and volume
- Identify manual work and convert to automation
- Lead change and drive process adoption
- Manage queue operations against SLAs
- Monitor automation effectiveness
- Monitor customer data health
- Oversee offshore and vendor delivery teams
- Produce operational reporting and status updates
- Resolve data quality incidents end to end
- Set data quality standards
Perks/Benefits
- 401k matching
- Bonus potential
- Dental insurance
- Flexible PTO
- Flexible work hours
- Fully remote
- HSA options
- Health insurance
- Internet reimbursement
- Paid Holidays
- Pet insurance
- Phone reimbursement
- Stock options
Skills/Tech-stack
Artificial Intelligence | Automation | Cause analysis | Data Assurance | Data Governance | Data Monitoring | Data Quality | Incident Management | Jira | Metabase | Operational Metrics | Power BI | Python | Queue management | Root Cause Analysis | Root cause | SLA management | SQL | Spreadsheet Modeling | Tableau
Education
Regions
Countries
States
Cities
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