Manager, eCommerce Order Fulfillment
Tasks
- Ensure SLA compliance with distribution center and customer care
- Forecast and staff labor for fulfillment
- Lead order fulfillment team
- Manage chargebacks budget
- Manage ecommerce returns processing
- Manage outbound ecommerce freight forecast and budget
- Oversee ecommerce order fulfillment
- Oversee fraud management
- Process ecommerce transactions ensuring accuracy and SLAs
- Set KPIs and conduct regular performance reviews
Perks/Benefits
Skills/Tech-stack
Budgeting | Chargeback management | Data Analysis | Ecommerce Returns | Fraud Prevention | KPI Tracking | Labor Forecasting | Management systems | Order Management | Order Management Systems | SLA management
Education
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