Manager I, IT Support (Paris)
Tasks
- Analyze trends reduce friction and improve global support experience
- Build and promote end user self service programs and knowledge resources
- Coordinate with internal partners and vendors on escalations
- Create maintain and improve support policies standards and procedures
- Drive performance to service level objectives and KPIs
- Hire onboard mentor and manage IT support technicians
- Triage and resolve complex high impact issues
Perks/Benefits
- Career development
- Community guilds
- Employee stock purchase plan
- Free mental health benefit
- Generous global benefits
- Inclusive culture
- Internal mobility
- Mentor and buddy program
- Product training
Skills/Tech-stack
ChromeOS | Documentation | Endpoint Management | IOS | ITIL | Incident Management | Key Performance Indicators | Linux | MacOS | Performance indicators | Service Level | Service-Level Objectives | Troubleshooting | Windows
Education
N/A
Roles
IT | IT Support | IT Support Manager | Manager | Support Manager
Related jobs
-
Airflow | Astronomer | Automation | BI Administration | Business IntelligenceEmployee social committee program | Health insurance coverage | Meal vouchers | Public transport coverage | Remote work flexibilitySenior-level Full TimeIssy-les-Moulineaux, IDF, France5d ago
-
Responsable Data Platform & Intégration F/H EUR 49K-55KAPI | API Design | Cloud Data | Cloud data platform | Data MonitoringCompany restaurant | Employee savings plan | Health insurance | Income protection | Meal vouchersSenior-level Full TimeToulouse Head Office, France R11d ago
-
Product Manager - Robotics Innovation (M/F) EUR 49K-49K4Ps | 5Cs | Business Intelligence | Data Analysis | ElectronicsAnnual bonuses | Company restaurant | Cooperative | Health insurance | Remote workMid-level Full TimeFaverges-Seythenex, France19d ago
-
IT Enablement Specialist EUR 54K-66KChange Management | Freshservice | IT Service Management | IT service | ITILHybrid workMid-level Full TimeFrance, Remote R27d ago
-
Customer Operations Manager - Robotics (M/F) EUR 50K-55KCRM | Change Management | Data Analysis | ERP | Performance indicatorsCompany restaurant | Cooperative benefits | Health insurance | Remote work | TransportationMid-level Full TimeFaverges-Seythenex, France1mo ago