Manager, IT Service Delivery (AI/ML Platform Services)
New Orleans, Louisiana, United States
USD 87K-109K (estimate) Mid-level Full Time
Tasks
- Automate routine operational tasks
- Conduct performance reviews and identify training needs
- Coordinate scheduled maintenance and updates
- Ensure security controls and compliance
- Establish incident response and escalation
- Implement continuous improvement to stability and efficiency
- Implement cost controls and resource optimization
- Lead mentor and develop platform engineers
- Maintain on call rotations and 24 7 coverage
- Maintain platform documentation and runbooks
- Manage capacity planning and service levels
- Manage handoff from development to operations
- Monitor and optimize cloud infrastructure costs
- Monitor platform health and performance
- Oversee AI ML platform operations
- Partner with AI product teams on platform requirements
- Resolve support tickets and track support metrics
- Support security audits and remediation
Perks/Benefits
Skills/Tech-stack
AI machine learning | AI machine learning platforms | Call Management | Capacity Planning | Cause analysis | Cloud Cost Management | Cloud infrastructure | Cost Management | Documentation | IT Service Management | IT service | ITIL | Incident Management | Learning platforms | Machine Learning Platforms | On-Call | On-call Management | Operational automation | Root Cause Analysis | Root cause | Runbooks | Security Compliance | Security controls | Service Level | Service Level Agreements | Service Management | Troubleshooting
Education
Regions
Countries
States
Cities
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