Manager, Priority Support Engineering
US-IL-Remote
R
USD 130K-170K Mid-level Full Time Found 10d ago
Tasks
- Collaborate with cross-functional teams
- Develop support programs
- Drive team metrics
- Enhance case handling processes
- Implement support services and best practices
- Improve customer experience
- Interface with engineering teams
- Lead customer incident management
- Lead technical support team
- Promote knowledge sharing
- Recruit and develop support staff
Perks/Benefits
- N/A
Skills/Tech-stack
Cloud Computing | Communication | Customer Success | Data Analysis | Data Warehousing | Leadership | Performance Measurement | Problem Solving | Support operations | Technical Support | Ticketing systems
Education
Bachelor's Degree | Engineering | Master’s degree in computer science | Related Field
Language: en |
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