Manager, Statistical Analysis Platform Support Lead
IND - Chennai Office, India
INR 3000K-5000K (estimate) Senior-level Full Time
Tasks
- Define track and report platform health SLAs and operational metrics
- Drive root cause analysis and continuous improvement
- Ensure platform performance reliability compliance and cost effectiveness
- Establish operational standards best practices and runbooks
- Interface with end users application teams and dependent platforms
- Lead platform support and operations team
- Manage Kubernetes-based deployments
- Manage platform maintenance and monitoring
- Manage software and service vendors
- Own platform administration incident and request management
- Partner with platform engineering on roadmap upgrades and enhancements
- Serve as escalation point for major incidents
Perks/Benefits
- N/A
Skills/Tech-stack
Cause analysis | Cloud Native | Cloud-native computing | Compliance Management | IT Service Management | IT service | Incident Management | Kubernetes | Platform monitoring | Posit | Problem Management | Request Management | Root Cause Analysis | Root cause | SAS | SLA management | Service Management | Vendor management
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