Manager, Technical Support (SASE)

Tasks

• Conduct performance reviews
• Coordinate technical discussions with cross functional teams
• Detail technical issues to technical and non technical stakeholders
• Develop and deliver technical training programs
• Ensure engineer adherence
• Handle case escalations
• Lead technical assistance center dashboards
• Manage case inflow and backlogs
• Provide technical support to enterprise customers
• Set team goals and monitor performance
• Train and mentor technical support teams
• Troubleshoot complex customer issues

Perks/Benefits

• Flexible work arrangement

Skills/Tech-stack

24x7 operations | Cross-Functional Collaboration | Cross-functional | Customer support | Enterprise support | Escalation management | Functional collaboration | Mentoring | Service Delivery | Technical Communication | Training delivery | Troubleshooting