MAS BTS Implementation Open Enrollment Senior Team Leader

Tasks

• Achieve service level metrics
• Collaborate with internal departments to meet service objectives
• Deliver training to enhance team skills
• Identify process improvement opportunities
• Manage performance and conduct performance reviews
• Manage staff training requirements
• Oversee day to day associate activities
• Provide leadership to maintain associate engagement and satisfaction
• Recruit and select staff
• Review team performance and address improvement opportunities
• Set team goals and provide feedback

Perks/Benefits

• N/A

Skills/Tech-stack

Benefits Administration | Customer Service | Goal setting | Human Resources | PC applications | Payroll | Performance Management | Process Improvement | Staff Selection | Staff recruitment | Training delivery | Workflow Management