Member Operations Analytics
Tasks
- Administer support platforms
- Analyze escalation patterns
- Analyze handle time trends
- Build operational dashboards
- Collaborate with product and operations
- Create workforce staffing models
- Diagnose root causes
- Evaluate support tooling
- Forecast contact volume
- Measure first contact resolution
- Monitor SLA and response time
- Plan headcount and shift schedules
- Track queue health and agent productivity
Perks/Benefits
Skills/Tech-stack
Capacity Planning | Cause analysis | Dashboarding | Data Modeling | Data Warehousing | Power BI | Predictive Analytics | Real Time | Real-time analytics | Root Cause Analysis | Root cause | SLA tracking | SQL | Shrinkage Analysis | Staffing models | Tableau | Workforce Management | Workforce forecasting
Education
N/A
Related jobs
-
Artificial Intelligence | Critical Thinking | Data Analysis | Data Visualization | Dataset developmentProfessional developmentMid-level Full TimeGeorgetown University: Main Campus: Walsh School …22d ago
-
Data Analyst USD 100K-140KAutomation | Bash | Cause analysis | Dashboards | Data AccuracyAdoption Assistance | Dental insurance | Disability insurance | Educational assistance | Flexible spending accountMid-level Full TimeConway, Arkansas4h ago
-
Financial Modeling & Data Analytics Consultant USD 113K-207KArtificial Intelligence | Data Visualization | Data analytics | Databases | Enterprise Resource PlanningCareer growth | Mentorship | Professional developmentEntry-level Full TimeAtlanta, Georgia, United States; Chicago, Illinois, …4h ago
-
Agent-based | Agent-based modeling | Data Analysis | Data Cleansing | Data Visualization401k program | Dental benefits | Discounts on hotels cars and cruises | Employee assistance program | Flexible spending accountsSenior-level Full TimeFort Worth, TX, US8h ago
-
Associate Configuration Data Analyst USD 70K-106KBOM | Bill of Materials | Business Objects | Change Management | Data Analysis401k match | Annual bonus programs | Dental insurance | Health insurance | Life insuranceMid-level Full TimeHolland, MI, US, 494239h ago
-
Senior Analyst, Revenue Analytics & Insights USD 127K-140KAd Server | Ad-Tech | DMP | DSP | Data ModelingDisability benefits | Equity awards | Health insurance | Life insurance | Paid time offSenior-level Full TimeNew York, New York12h ago
-
Quant Analytics Associate - Data Validation USD 170K-197KData Validation | Database partitioning | Python | Query Writing | RBackup childcare | Financial coaching | Health care coverage | Mental health support | On-site health and wellness centersMid-level Full TimeColumbus, OH, United States14h ago
-
REMOTE Default Reporting and Analytics Analyst USD 65K-80KCause analysis | Data Analysis | Data Auditing | Excel | Loan servicing401k match | Educational reimbursement | Employee discounts | Healthcare plans | Referral bonusesMid-level Full TimeUnited States R16h ago
-
Data Analyst USD 70K-75KBenefit Analysis | Cloud Data | Cloud data repositories | Cost Benefit | Cost-Benefit AnalysisCommute subsidy | Dental insurance | Employee assistance program | Flexible spending accounts | Health insuranceMid-level Full TimeSan Francisco, CA16h ago
-
Agile | BigQuery | DBT | Data Modeling | Git401k match | Dental insurance | Employee assistance program | Medical insurance | Paid HolidaysMid-level Full TimeAustin, TX16h ago
-
AI | Agile | BigQuery | DBT | Data Modeling401k match | Commuter benefits | Dental insurance | Employee assistance program | Flexible spending accountSenior-level Full TimeAustin, TX16h ago
-
Senior Manager, Strategic Initiatives (Fulfillment) USD 127K-159KBusiness Intelligence | Compliance | Data Modeling | Excel | ForecastingSenior-level Full TimeAtlanta, Georgia, United States17h ago
-
Senior Manager, Strategic Initiatives (Fulfillment) USD 127K-159KBusiness Intelligence | Capacity Planning | Data Modeling | Excel | ForecastingDental insurance | Flexible time off | Medical insuranceSenior-level Full TimeLos Angeles Warehouse17h ago
-
Senior Manager, Strategic Initiatives (Fulfillment) USD 127K-159KBI Dashboards | Data Analysis | Excel | Forecasting | Google SheetsSenior-level Full TimeAtlanta, Georgia, United States; Chicago, Illinois, …17h ago
-
Data Architecture and Insights Analyst USD 95K-110KDashboard Development | Data Dictionary | Data Documentation | Data Modeling | Data PipelinesDental insurance | Disability insurance | Life insurance | Medical insurance | Paid HolidaysSenior-level Full TimeWest Hollywood, CA (Hybrid) R17h ago
-
Business Intelligence Engineer USD 105K-144KCloud Data | Cloud Data Platforms | DAX | Data Modeling | Data performanceFlexible hybrid work model | Health and life insurance | Paid time off | Pension/retirement benefits | Personal/Family Care leavesMid-level Full TimeJersey City, NJ, United States R19h ago
-
Senior-level Full TimeDenver, CO, United States19h ago
-
Lead Coordinator, Food and Beverage Operations USD 30K-46KBusiness Intelligence | Dashboarding | Data Analysis | Inventory Management | KPI401k | Adoption Assistance | Cafeteria | Dental plan | Employee fuel discountSenior-level Full TimeKnoxville, TN, United States19h ago
-
Finance Analytics USD 122K-143KBusiness Intelligence | Data Modeling | Data Visualization | Data forecasting | Looker401k | Dental insurance | Health insurance | Onsite work | Paid HolidaysMid-level Full TimeLos Angeles, CA19h ago
-
Voice Product Analytics - Associate USD 105K-150KAgile delivery | Alteryx | Amazon Web Services | Apache Spark | Cloud ComputingBackup childcare | Financial coaching | Health care coverage | Mental health support | Onsite health and wellness centersSenior-level Full TimeWilmington, DE, United States20h ago
-
Data Analyst Assistant USD 40K-44KData Preprocessing | Data Visualization | Data cleaning | Excel | Machine LearningFlexible scheduleEntry-level Full TimeAmerican Fork, UT20h ago
-
Sr. Data Quality Analyst USD 127K-150KAnomaly Detection | BI reporting | Data Governance | Data Lineage | Data Observability401k matching | Dental insurance | Health insurance | Life insurance | Paid time offSenior-level Full TimeRemote, USA, United States R20h ago
-
Principal Data Analyst (Healthcare Economics) USD 132K-174KBusiness Intelligence | Data Dictionary | Data Governance | Data Marts | Data Modeling401k match | Dental insurance | Holiday pay | Medical insurance | Paid time offSenior-level Full TimeRemote, CA, USA R21h ago
-
Staff Systems Analyst – Robotic Algorithms and Control USD 125K-201KC plus plus | C# | CAD | Control Systems | DebuggingSenior-level Full TimeSunnyvale, CA, United States21h ago
-
Analyst, Data & Analytics USD 72K-105KBusiness Intelligence | Crystal Reports | Data Analysis | Data Validation | Data VisualizationMid-level Full TimeUnited States21h ago