Member Operations Analytics
Tasks
- Administer support platforms
- Analyze escalation patterns
- Analyze handle time trends
- Build operational dashboards
- Collaborate with product and operations
- Create workforce staffing models
- Diagnose root causes
- Evaluate support tooling
- Forecast contact volume
- Measure first contact resolution
- Monitor SLA and response time
- Plan headcount and shift schedules
- Track queue health and agent productivity
Perks/Benefits
Skills/Tech-stack
Capacity Planning | Cause analysis | Dashboarding | Data Modeling | Data Warehousing | Power BI | Predictive Analytics | Real Time | Real-time analytics | Root Cause Analysis | Root cause | SLA tracking | SQL | Shrinkage Analysis | Staffing models | Tableau | Workforce Management | Workforce forecasting
Education
N/A
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