Member Services Navigator I - Mount Sinai Solutions

Tasks

• Address benefits and billing questions
• Assist with appointment scheduling
• Conduct service recovery
• Coordinate care with providers
• Help access medical records
• Identify and connect members with healthcare providers
• Implement process improvements
• Improve member experience processes
• Support members with healthcare questions
• Train colleagues
• Troubleshoot technology issues
• Update knowledge management materials

Perks/Benefits

• Career growth opportunities
• Health system benefits
• Hybrid work

Skills/Tech-stack

Communication | Customer Service | Digital tool adoption | Healthcare coordination | Interpersonal | Process Improvement | Relationship building | Technology troubleshooting | Tool adoption