Tier 3 Support Engineer - Blueflame AI
CRI - San Jose, Costa Rica
USD 80K-118K (estimate) Mid-level Full Time
Tasks
- Analyze platform logs
- Collaborate with engineering to fix product bugs
- Collaborate with product to update knowledge base
- Document issues and resolutions
- Inform product roadmap from support insights
- Resolve complex technical issues
- Review associated code for troubleshooting
- Troubleshoot advanced technical challenges
Perks/Benefits
Skills/Tech-stack
API Integration | AWS | Amazon Web Services | Application Programming | Application Programming Interface | Elasticsearch | Jira | Log Management | Microsoft 365 | OneNote | Python | SharePoint | Ticketing systems | Web Services
Education
Bachelor of Engineering | Bachelor of Science | Bachelor of Technology
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