Senior Customer Success Engineer, North
Tasks
- Advise customers on platform usage
- Capture and share customer stories publicly
- Coach administrators and users to open support tickets
- Collaborate with sales teams on customer engagements
- Conduct hands-on workshops
- Deliver product demonstrations
- Develop enablement programs
- Document adoption status for forecasting
- Educate customers on platform best practices
- Identify expansion opportunities
- Improve retention and satisfaction
- Increase user adoption
- Onboard customers
- Provide hands on customer support
- Stay current on products and data science trends
Perks/Benefits
- 401k company match
- Commuter benefits
- Dental insurance
- Employer paid disability coverage
- Flexible spending accounts
- Medical insurance
- Paid parental leave
- Paid sick leave
- Paid time off
- Paid vacations
- Pre-tax commuter benefits
- Stock options
- Vision insurance
Skills/Tech-stack
Data Science | Databricks | Dataiku | Enterprise analytics | Generative AI | Kubernetes | Machine Learning | Presentation Skills | Python | R | SQL | Snowflake | Technical Communication
Education
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