AI Solutions Lead
Tasks
- Build unified customer identity model
- Collaborate with support product and operations stakeholders
- Define and iterate AI governance standards and reusable conventions
- Design and build customer intelligence and knowledge aggregation platform
- Develop support co pilot for cited answers
- Extend platform with customer health scoring and lifecycle insights
- Implement AI powered workflows to reduce manual support effort
- Integrate CRM support engineering repositories and internal knowledge bases
- Promote validated AI generated insights to downstream systems
- Prototype high impact AI opportunities
- Run enablement workshops and coaching sessions
Perks/Benefits
- Collaborative engineering environment
- Direct exposure to senior leadership
- Fully remote within Canada
- High ownership role
- Innovation and rapid iteration
- Long-term growth opportunities
Skills/Tech-stack
AI Governance | CRM Integration | Confluence | Data Modeling | Data integration | HubSpot | Identity resolution | Information Retrieval | Jira | Knowledge graphs | LLM Applications | Language Models | Language Processing | Large Language Models | Machine Learning | Natural Language | Natural Language Processing | Prompt engineering | SaaS | Workflow automation | Zendesk
Education
N/A
Roles
AI | AI Solutions | AI Solutions Lead | Engineer | Lead | Learning Engineer | Machine Learning Engineer | Solutions Lead
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