CX Data Analyst
Tasks
- Automate recurring reports
- Build and maintain dashboards
- Collaborate on scheduling and shift planning
- Coordinate shift swaps and leave requests
- Develop shift management tools
- Identify and address volume spikes
- Manage agent schedules
- Monitor workforce metrics
- Report performance data
- Support capacity planning
Perks/Benefits
- Accommodation benefits
- Employee mobility program
- Flexible paid time off
- Health insurance
- Parental leave
- Performance bonus
Skills/Tech-stack
Capacity Planning | Dashboard Development | Data Analysis | Data Visualization | Excel | Performance Monitoring | Reporting | SQL | Scheduling | Workforce Management
Education
Roles
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