Omnichannel Data Optimization Analyst
TX Dallas Greenville Office, United States
R
USD 71K-141K Senior-level Full Time
Tasks
- Analyze call center data to identify call drivers
- Automate top call drivers
- Collaborate on AWS cloud call center migration
- Design and implement metrics and dashboards
- Ensure integration of call center operations on AWS platform
- Evaluate IVR performance
- Identify IVR gaps for improvement
- Provide actionable insights for IVR systems
- Provide data driven insights for Nuance to AWS migration
Perks/Benefits
- 401k matching
- Adoption Assistance
- Fertility assistance
- Health insurance
- Mental health support
- Paid time off
- Retirement plans
- Tuition assistance
- Workplace flexibility
Skills/Tech-stack
AWS | Data Analysis | Data Visualization | ETL | IVR | Power BI | Python | SAS | SQL
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
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