Omnichannel Data Optimization Analyst
TX Dallas Greenville Office, United States
R
USD 71K-141K Senior-level Full Time
Tasks
- Analyze call center data to identify call drivers
- Automate top call drivers
- Collaborate on AWS cloud call center migration
- Design and implement metrics and dashboards
- Ensure integration of call center operations on AWS platform
- Evaluate IVR performance
- Identify IVR gaps for improvement
- Provide actionable insights for IVR systems
- Provide data driven insights for Nuance to AWS migration
Perks/Benefits
- 401k matching
- Adoption Assistance
- Fertility assistance
- Health insurance
- Mental health support
- Paid time off
- Retirement plans
- Tuition assistance
- Workplace flexibility
Skills/Tech-stack
AWS | Data Analysis | Data Visualization | ETL | IVR | Power BI | Python | SAS | SQL
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
Related jobs
-
Senior Software Engineer, Data Governance & Foundations USD 166K-210KApache Airflow | Apache Flink | Apache Hudi | Apache Iceberg | Apache KafkaAnnual refresh grants | Equity grant | Remote work flexibilitySenior-level Full TimeUnited States - Remote R14h ago
-
Senior AI & ML Engineer USD 194K-228KAPIs | Agent Orchestration | Agent routing | Agents SDK | Cloud infrastructureSenior-level Full TimeUnited States - Remote R17h ago
-
AI Savvy Data Analyst USD 127K-220KAnomaly Detection | Cause analysis | Cloud APIs | Colab | Data GovernanceAdditional day off for birthday | Competitive benefits package | ESG focused company | Flex days between Christmas and New Year | Flexible work hoursMid-level Full TimeDenver, CO, United States R23h ago
-
AI tools | CI/CD | Cloud services | Dimensional Modeling | ETLHybrid workSenior-level ContractAustin, United States R1d ago
-
Data Engineer Lead | $140k-$175k + Hybrid + Equity | Exciting High Growth AI Operational Intelligence Startup A USD 140K-175KApache Airflow | Apache Kafka | DBT | Dagster | Data LineageEquity | Health insurance | Hybrid work | Medical insurance | Paid HolidaysExecutive-level Full TimeWayne, PA, United States R1d ago
-
Applied AI Engineer | $150K-$175K + Hybrid + Equity | High Growth AI Operational Intelligence Startup A USD 150K-175KAI Agents | AI orchestration | APIs | LLM | Model EvaluationEquity | Health medical and vision coverage | Hybrid work | One day per week onsite | Paid HolidaysExecutive-level Full TimeWayne, PA, United States R1d ago
-
Agent Frameworks | Deep learning | Distributed Systems | Fine Tuning | LLM InferenceEquity package | High-impact work | Hybrid schedule | Remote work optionSenior-level Full TimeRemote; New York, New York; Onsite R1d ago
-
AI Research Engineer (Applied AI) USD 100K-150KAblation Studies | Accelerator hardware | Agentic Systems | Computer Vision | Data QualityMid-level Full TimeUnited States - Remote R1d ago
-
AI Research Engineer (Applied AI) USD 100K-150KAblation Studies | Accelerator hardware | Computer Vision | Data Quality | Data labelingMid-level Full TimeUnited States - Remote R1d ago
-
AI Research Engineer (Applied AI) USD 100K-150KAblation Studies | Accelerators | Agentic Systems | Computer Vision | Data QualityBenefits | Career growth | Remote workMid-level Full TimeUnited States - Remote R1d ago
-
AI Research Engineer (Applied AI) USD 100K-150KAccelerator hardware | Agentic Systems | Computer Vision | Data Quality | Data quality monitoringMid-level Full TimeUnited States - Remote R1d ago
-
AI Research Engineer (Applied AI) USD 100K-150KAblation Studies | Accelerator hardware | Agentic Systems | Computer Vision | Data QualityCareer growth | Diversity and inclusion | Remote workMid-level Full TimeUnited States - Remote R1d ago
-
AI Data Infrastructure Engineer USD 100K-150KApache Beam | CI/CD | Code review | Data Governance | Data LineageCareer growth | H1B transfer support | Remote work | W2 employmentMid-level Full TimeUnited States - Remote R1d ago
-
AI Data Infrastructure Engineer USD 100K-150KActive Learning | Apache Beam | CI/CD | Caching | CompressionRemote workMid-level Full TimeUnited States - Remote R1d ago
-
AI Data Infrastructure Engineer USD 100K-150KApache Beam | CI/CD | Code review | Data Ingestion | Data LineageBenefits package | Career growth potential | Remote workMid-level Full TimeUnited States - Remote R1d ago
-
AI Data Infrastructure Engineer USD 100K-150KActive Learning | Apache Beam | CI/CD | Caching | Code reviewBenefits | Remote workMid-level Full TimeUnited States - Remote R1d ago
-
AI Data Infrastructure Engineer USD 100K-150KApache Beam | CI/CD | Caching | Code review | CompressionMid-level Full TimeUnited States - Remote R1d ago
-
Senior-level Full TimeUnited States - Remote R1d ago
-
Business Intelligence | Cause analysis | Data Management | Data Mining | Data Modeling401k | Health insurance | Paid time off | Remote/hybrid/field/office options | Stock purchase planMid-level Full TimeRemote-MI, United States R1d ago
-
Personal Lines Data Analyst (Hybrid Work Model) USD 32K-48KData Analysis | Data Quality | Data Querying | Data Systems | Data integration401k match | Employee assistance program | Employee well-being programs | Gift matching program | Group medical dental vision life insuranceEntry-level Full TimeNashville Office, United States R1d ago
-
Sr. Healthcare Data Analyst USD 106K-143KClaims analytics | Databricks | Fraud Detection | Healthcare Claims | Healthcare claims analytics401k match | Dental insurance | Health insurance | Paid Holidays | Paid parental leaveSenior-level Full TimeUSA MD Home Office (MDHOME), United … R1d ago
-
Data Analyst IV Provider Data SQL USD 87K-157KData Modeling | Data Quality | Data Warehousing | ETL | HEDIS401k | Health insurance | Hybrid work options | Paid Holidays | Paid time offSenior-level Full TimeRemote-IL, United States R1d ago
-
Data Science Engineer USD 121K-154KArtificial Intelligence | Data Visualization | Entity Resolution | Fine Tuning | Generative AI401k | Education reimbursement program | Flexible schedule | Hybrid work | Relocation assistanceEntry-level Full TimeLivermore, CA, United States R1d ago
-
Senior Software Engineer, Data Platform USD 150K-200KAccess Control | Apache Airflow | Apache Spark | Auditability | Change Data CaptureBenefits package | Equity | Flexible remote working hours | Fully remoteSenior-level Full TimeUS - Remote, Canada - Remote R1d ago
-
Sr. Machine Learning Solutions Architect USD 156K-216KAWS | Amazon EMR | Amazon Redshift | Apache Spark | AzureAutonomy to Deliver Results | Continuous improvement culture | Professional mentorship | Remote-first cultureSenior-level Full TimeUS-Remote R1d ago