Open Enrollment Customer Service Representative
Tasks
- Assist brokers with health plan enrollment
- Collaborate with internal departments for member experiences
- Complete required training and testing
- Conduct outbound calls for plan updates policy changes and enrollment info
- Educate members on insurance plans rates benefits and coverage
- Guide customers through Marketplace and non Marketplace offerings
- Maintain HIPAA compliant confidentiality
- Perform quality audits and meet quality standards
- Provide customer support by phone and written communication
- Update customer records in sales automation and eligibility systems
Perks/Benefits
- 401k retirement plan
- Employee assistance program
- Health savings account
- Life insurance
- Long-term disability
- Medical, dental, and vision
- Paid time off
- Short-term disability
- Transportation benefits
Skills/Tech-stack
Customer Service | Data entry | HIPAA | Health insurance | Health insurance enrollment | Insurance Enrollment | Microsoft Office
Education
N/A
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