Operation Transformation, Generative AI Utilization, and Business Process Construction Manager Candidate - Customer Management Department, Operations Supervisory Department (C&M)
Rakuten Crimson House, Japan
JPY 6500K-7500K (estimate) Mid-level Full Time
Tasks
- Automate inquiry handling
- Conduct root cause analysis
- Coordinate stakeholder projects
- Implement chatbot and FAQ improvements
- Improve operational quality
- Improve self resolution rate
- Manage BPO vendors
- Manage back office operations
- Manage customer support operations
- Optimize costs
- Optimize staffing and scheduling
- Prevent incident recurrence
- Redesign business processes
- Standardize operational procedures
- Track KPI performance
Perks/Benefits
- N/A
Skills/Tech-stack
Automation | Business Process | Business Process Redesign | Business Process Reengineering | Cause analysis | Chatbot | Data Analysis | Generative AI | KPI Management | Knowledge Management | Process Redesign | Process reengineering | Project Management | Root Cause Analysis | Root cause | Vendor management | Voice of Customer
Education
N/A
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