Operations and Analytics Specialist
Pampanga 2023, Philippines
PHP 384K-480K (estimate) Mid-level Full Time
Tasks
- Administer user access and project setup
- Build reports and dashboards for team performance project health and financials
- Collaborate with Business Analyst to plan tasks
- Create dashboards and reports
- Handle tickets troubleshoot issues and test updates
- Identify risks and issues for process reliability
- Maintain data quality checks and updates
- Maintain documentation and standard ways of working
- Manage Gainsight CS administration
- Manage Salesforce and Zendesk integrations
- Monitor system integrations
- Resolve data issues
- Run monthly reconciliation process
- Support customer communications and email campaigns
- Train users and update documentation
Perks/Benefits
Skills/Tech-stack
Customer Success | Dashboards | Data Validation | Data integration | Email campaigns | Gainsight | Health Score | NPS | Renewals | Reporting | SaaS | Salesforce | Systems administration | Workflow Management | Zendesk
Education
N/A
Roles
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