Order Fulfillment Manager

Tasks

• Align order priorities with Sales
• Coordinate credit approvals with Finance
• Coordinate orders with demand forecasting
• Define Order to Cash process flow
• Deliver performance reports to Head of Supply Chain
• Ensure OTIF delivery
• Ensure order delivery and invoicing documentation
• Establish order approval cycle
• Identify process gaps and implement improvements
• Lead mentor and develop fulfillment team
• Maintain ERP order records
• Manage customer order status updates
• Manage export documentation compliance
• Manage returns and quality issues
• Monitor team performance against SLAs
• Oversee order entry validation and processing
• Oversee order processing staging and dispatch
• Set Order Fulfillment KPIs
• Track dispatch and proof of delivery
• Transition third party warehousing provider
• Use ERP data and analytics for decisions

Perks/Benefits

• N/A

Skills/Tech-stack

Customer Service | Data analytics | ERP | Export documentation | Freight Forwarding | Incoterms | Key Performance Indicators | Letters of Credit | On Time In Full | Oracle | Order Management | Order accuracy | Order-to-Cash | Performance indicators | Process Design | Project Management | Returns Management | SAP | Service Level | Service Level Agreements | Supply Chain | Supply Chain Operations | Team leadership | Third Party | Third Party Warehousing | Workflow governance