Order Fulfillment Manager
Support Center - Charlotte, NC, United States
USD 50K-64K (estimate) Mid-level Full Time
Tasks
- Ensure compliance with SOPs and policies
- Execute order and repair workflows
- Investigate inventory discrepancies
- Lead and develop operations team
- Maintain accurate operational records
- Manage BOPIS BOSS fulfillment
- Manage inventory control and audits
- Manage warranty workflows
- Monitor repair queues and prioritize by SLA
- Oversee shipping and receiving
- Oversee store operations
- Perform quality control checks
- Provide front office coverage
- Support customer service and service recovery
- Support sales execution and peak coverage
Perks/Benefits
- N/A
Skills/Tech-stack
BOPIS | Boss | CRM | Customer Service | Cycle counting | ERP | Inventory Management | Inventory audits | Microsoft Excel | Order fulfillment | POS | Quality Control | Repair management | Risk Management | SOP compliance | Shipping and receiving | Team leadership | Warranty management | Workday
Education
Regions
Countries
States
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