Order Fulfillment Specialist
Tasks
- Coordinate with 3PL and carrier partners
- Detect stalled or delayed shipments
- Identify failures for chargeback recovery
- Maintain escalation logs and analyze patterns
- Monitor real time order flow
- Own escalation workflows for fulfillment failures
- Report fulfillment metrics in operational reviews
- Resolve fulfillment issues before escalation
- Track 3PL and carrier performance against SLAs
- Track dispatch and delivery confirmation
Perks/Benefits
Skills/Tech-stack
3PL Management | Carrier coordination | Chargeback Recovery | Data Analysis | Dispute resolution | ECommerce fulfillment | Google Sheets | Logistics Dispute Resolution | Management systems | Microsoft Excel | Order Management | Order Management Systems | Process Improvement | Service Level | Service Level Agreements | Shipment tracking
Education
N/A
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