Production Support & Service Manager
Tasks
- Coordinate development to production handoffs
- Drive continuous improvement
- Ensure security governance and operational standards
- Implement monitoring alerting observability
- Lead problem management
- Lead production support operations
- Maintain SLAs SLIs KPIs
- Manage ETL/ELT processes
- Manage and mentor support teams
- Manage incident management
- Monitor system health
- Perform root cause analysis
- Resolve CRM integration issues
- Support data pipelines
- Support reporting platforms
Perks/Benefits
Skills/Tech-stack
AWS | Alerting | Azure | Cause analysis | Change Management | Datadog | ELT | ETL | Incident Management | KPIs | Monitoring | New Relic | Observability | Power BI | Problem Management | Root Cause Analysis | Root cause | SLAs | SLIs | SQL | Salesforce CRM | Splunk | Tableau
Education
N/A
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