Apprenti.e Pullman Host Ambassador H/F - Pullman Paris Montparnasse 4*

Tasks

• Advise guests on visits and activities
• Collect guest information to improve stays
• Coordinate with hotel departments to meet guest needs
• Handle complaints and resolve issues
• Interact with guests at points of sale
• Manage reservations for tickets and dining
• Monitor service quality through guest feedback
• Provide information on hotel services and local attractions
• Welcome and assist guests

Perks/Benefits

• Accor Discounts
• Consecutive Days Off
• Continuous Shift Schedule
• Free Night Stay
• Health insurance
• Meals allowance
• Pass Navigo
• Uniform provided

Skills/Tech-stack

Bilingual communication | Complaint Resolution | Customer Service | Hotel Management | Hotel management systems | Management systems | Microsoft Excel | Microsoft Word | Multilingual Communication | Opera | Reservation management