Pessoa Analista de Suporte Técnico Júnior | Suporte
Rio de Janeiro, State of Rio de Janeiro, Brazil - Remote
R
Entry-level Full Time
Tasks
- Access Linux and Windows servers
- Diagnose issues using Postman and API documentation
- Follow technical playbooks and escalation procedures
- Handle customer inquiries via Zendesk
- Manage file deliveries via Amazon S3
- Monitor alerts on PagerDuty and Slack
- Phone and Slack
- Run and monitor Python scripts for file delivery quality
- Test APIs and provide precise responses
- Update process status in Google Sheets
Perks/Benefits
- Birthday day off
- Childcare assistance
- Dental insurance
- Flexible schedule
- Health insurance
- Home office stipend
- Learning and development program
- Life insurance
- Maternity leave
- Mental health support
- Nutritional support
- Paternity leave
- Remote work
- Sesc partnership
- Team support
- Wellbeing program
Skills/Tech-stack
API Testing | AWS | Amazon CloudWatch | Amazon EC2 | Amazon S3 | Google Sheets | Linux | OpsGenie | PagerDuty | Phone support | Postman | Python | Slack | Windows server | Zendesk
Education
N/A
Regions
Countries
States
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