Principal Conversational AI Analytics & Optimization Manager
Atlanta, Georgia
USD 128K-215K Senior-level Full Time
Tasks
- Collaborate with cross functional teams to interpret performance data
- Develop analytics frameworks for performance optimization
- Identify optimization opportunities in IVR routing and conversational logic
- Lead IVR and conversational AI investigations
- Measure feature effectiveness and post release performance
- Monitor routing containment authentication and handoff performance
- Prepare executive level insights and impact assessments
- Prioritize improvements with stakeholders and validate outcomes
- Translate caller behavior findings into actionable recommendations
Perks/Benefits
- 401k plan
- Adoption reimbursement
- Disability benefits
- Employee Assistance Programs EAP
- Employee discounts
- Employee wellness programs
- Life and accidental death insurance
- Medical, dental & vision coverage
- Paid caregiver leave
- Paid parental leave
- Paid time off
- Tuition reimbursement
Skills/Tech-stack
Authentication Flows | Call Steering | Conversational AI | Customer Experience | Customer Experience Optimization | Customer Journey | Customer Journey Analytics | Experience optimization | IVR | Journey Analytics | Kibana | Power BI | Routing logic | SQL | Self Service Containment | Self-Service | Snowflake
Education
N/A
Regions
Countries
States
Cities
Language: en
Views: 4
Clicks: 0
Saves: 0
Related jobs
-
Software Engineering Manager, Business AI Agent USD 207K-300KAPI Integration | Agent Orchestration | Artificial Intelligence | Automated Rating | Automated Rating SystemsBonus target | Health insurance | Paid time off | Relocation assistance | Retirement benefitsSenior-level Full TimeMountain View, CA, USA9h ago
-
Program Manager – Data & Analytics USD 95K-110KAnomaly resolution | Azure | Azure DevOps | Codebooks | Data AnalysisMid-level Full TimeAtlanta, GA, US17h ago
-
Acceptance criteria | Agile | Backlog Management | Collibra | Data Catalog401k match | Dental insurance | Flexible work weeks | Health insurance | Paid time offMid-level Full TimeUSA VA Home Office (VAHOME), United … R20h ago
-
Analytics & Insights Advanced Analytics Manager USD 85K-122KAnalytics | Data Mining | Data Visualization | Machine Learning | Operations ResearchContinuous learning and growth | Cross-functional exposure | Relocation opportunitiesMid-level Full TimeCINCINNATI GENERAL OFFICES, United States20h ago
-
Agile | Amazon Web Services | Backlog Management | Cloud Computing | Data ArchitectureCareer development opportunitiesSenior-level Full TimePlano, Texas, United States1d ago
-
Director / Lead, Commercial Analytics & Forecasting USD 195K-269KAccess Analytics | Claims analytics | Commercial Analytics | Coverage Analytics | DashboardingExecutive-level Full TimePrinceton, NJ, United States1d ago
-
Accounting Principles | Alteryx | Auditing Standards | Automation Anywhere | Continuous AuditingEntry-level Full TimeCoconut Grove, FL, United States1d ago
-
Principle Data Scientist USD 143K-169KArtificial Intelligence | Azure Cosmos | Azure Cosmos DB | Azure DevOps | Azure Machine LearningSenior-level Full TimeUS - GA - Atlanta, United …1d ago
-
Business Analytics Manager, Revenue USD 125K-145KAI Agents | Business Intelligence | Data Modeling | Data Warehousing | Data analytics401k match | Dental insurance | Employee stock purchase plan | Flexible time off | Medical insuranceMid-level Full TimeHybrid - Denver R2d ago
-
Alteryx | Auditing Standards | Automation Anywhere | Business Intelligence | Continuous AuditingEntry-level Full TimeMiami, FL, United States2d ago
-
ClaimsXM Data Engineer III USD 125K-140KAnalysis Services | Azure | Azure Data | Azure Data Factory | Data Cleansing401k employer match | Health insurance | Paid Holidays | Paid Long Term Disability | Paid Short Term DisabilitySenior-level Full TimeUnited States2d ago
-
Senior Manager, Digital Analytics USD 95K-138KA/B | A/B Testing | Adobe Analytics | Anomaly Detection | Attribution401k company match | Health & wellness programs | Holiday schedule | Online and retail discounts | Paid time offSenior-level Full TimeFramingham, MA, United States2d ago
-
Manager, Global Sourcing Analytics USD 75K-115KAI | Automation | Business Intelligence | Dashboard Development | Data Governance401 k Plan with company match | Company Paid Term Life Insurance | Disability coverage | Employee Discounts on Cruises | Employee assistance programMid-level Full TimeLocation Miami, FL2d ago
-
Manager, Global Sourcing Analytics USD 75K-115KAI-enabled | AI-enabled tools | Amadeus | Analytics automation | Artificial Intelligence401k match | Employee Discounts on Cruises | Employee assistance program | Employee stock purchase plan | Health benefitsMid-level Full TimeMiami, FL, United States R2d ago
-
Analytics Lead, Safety Reporting USD 104K-131KDashboarding | Data Documentation | Data Quality | Data Reconciliation | Data analytics401k match | Child care benefits | Commuter benefits | Dental insurance | Family building benefitsSenior-level Full TimeSan Francisco, CA R2d ago
-
Manager, Data Analytics USD 160K-200KARR | BI Dashboards | Churn | Customer Engagement | Data GovernanceCompany swag | Long-term disability | Maternity leave | Medical/Dental/Vision insurance | Paternity leaveSenior-level Full TimeSalt Lake City, Utah2d ago
-
Analytics Manager USD 100K-125KBusiness Strategy | Consulting | Data Analysis | Data Modeling | Data VisualizationMid-level Full TimeJersey City, New Jersey, United States2d ago
-
AWS QuickSight | DBT | Data Analysis | Data Modeling | Data Quality401k benefits | Baby bonding leave | Commuter benefits | Dental insurance | Disability insuranceMid-level Full TimeUS Remote R2d ago
-
Principal Consultant, Palantir Data & AI Engineer USD 135K-200KAPI Integration | AWS | Apache Airflow | Apache Spark | AzureSenior-level Full TimeRichmond3d ago
-
Principal Consultant, Palantir Data & AI Engineer USD 135K-200KAPI | AWS | Apache Airflow | Apache Spark | AzureSenior-level Full TimeDallas3d ago
-
Technical Product Manager, AI Engineering & Systems USD 130K-170KAPI Design | Artificial Intelligence | Chatbot | Computer use | Data Analysis401k employer matching | Dental insurance | Health insurance | Paid parental leave | Paid time offMid-level Full TimeNew York, New York R3d ago
-
API Design | Agentic AI | Artificial Intelligence | Data Analysis | Experimentation401k matching | Dental insurance | Equity opportunities | Health insurance | Paid parental leaveSenior-level Full TimeNew York, New York R3d ago
-
Associate, Process Optimization USD 87K-114KData Analysis | Data metrics | Excel | Lean | Process Improvement401k plan | Life and disability insurance | Medical, dental, and vision insurance | Paid Holidays | Paid parental leaveMid-level Full TimeTempe, Arizona, United States R3d ago
-
Manager, Account Sales Analytics and Reporting USD 83K-133KDashboarding | Data Governance | Data Quality | Data Reconciliation | Data Validation401k plan | Childcare discounts | Commuter benefits | Dental insurance | Disability insuranceMid-level Full TimeBethesda, MD, United States R3d ago
-
Engineering Manager, AI Integrations USD 200K-250KDocument AI | EHR Integration | FHIR | Full Stack | Full-Stack DevelopmentMid-level Full TimeMountain View, CA R3d ago