Principal Customer Success Specialist - Gen AI, Customer Success Center of Excellence

Tasks

• Build repeatable transformation methodologies and frameworks
• Co-develop transformation offerings with consulting partners
• Design enterprise business execution transformation strategies
• Develop AI transformation thought leadership content
• Drive measurable business value through success planning
• Influence product roadmap using customer insights
• Monitor customer transformation health and adoption barriers
• Synthesize customer engagement learnings into playbooks

Perks/Benefits

• N/A

Skills/Tech-stack

AI Powered Business Planning | Adoption measurement | Agentic AI | Amazon Bedrock | Amazon Quick | Amazon SageMaker | Business Transformation | Business planning | Change Management | Customer Success | Data Architecture | Data Governance | Enterprise Data | Enterprise Data Governance | Executive stakeholder management | Generative AI | Integration Patterns | Knowledge Management | Maturity Model | Operating Model | Partner Enablement | Playbooks | RAG | Stakeholder management | Training Programs | Workflow automation