Principal Quality & Speech Analytics Analyst
TX - Coppell - 1525 South Belt Line Road, United States
USD 103K-150K (estimate) Senior-level Full Time
Tasks
- Collaborate on call monitoring module development
- Conduct root cause analysis
- Coordinate with IT data analytics for reporting
- Develop automated search queries
- Generate call monitoring reports
- Identify conversation topics
- Maintain call monitoring category records
- Mentor junior analysts
- Perform workflow audits
- Provide feedback and recommendations for business needs
- Provide training using call monitoring data
- Track and respond to call monitoring audits
Perks/Benefits
- 401k match
- Adoption Assistance
- Certification reimbursement
- Dental insurance
- Disaster fund
- Employee mortgage loan program
- Health insurance
- Health savings account
- Onsite work
- Paid parental leave
- Tuition reimbursement
- Vision insurance
Skills/Tech-stack
API | CallMiner | MS Excel | MS Office | Speech Analytics | Speech Recognition | Tableau
Education
N/A
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