Principal Technical Support Engineer – Elastic Cloud Storage
Cork, Co. Cork, Ireland
EUR 52K-73K (estimate) Senior-level Full Time
Tasks
- Analyze and identify issue cause
- Communicate technical issues to customers
- Escalate issues to engineering teams
- Lead failure analysis and problem recreation
- Maintain closed loop issue communication
- Maintain knowledge database
- Monitor and track service calls
- Provide call status updates
- Recommend reliability and maintenance fixes
- Resolve system-level issues
- Use diagnostic tools for troubleshooting
Perks/Benefits
- N/A
Skills/Tech-stack
Amazon S3 | CIFS | Call tracking | Diagnostic tools | Failure analysis | Fibre Channel | HDFS | IP Networking | Knowledge Base | Linux | NFS | Openstack Swift | Python | Troubleshooting | VMware
Education
N/A
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