Process Improvement and Analytics Manager
New York City, NY, United States
USD 74K-80K (estimate) Mid-level Full Time
Tasks
- Analyze staffing needs and workload distribution
- Analyze training completion data and schedule mandatory trainings
- Analyze workflows staffing models request volumes processing times
- Collaborate with quality assurance teams on training outcomes
- Coordinate onboarding and evaluate training effectiveness
- Coordinate performance evaluations and probationary reviews
- Design maintain and analyze operational datasets and reports
- Develop test and evaluate process improvements
- Document performance issues and support performance improvement plans
- Evaluate facilities equipment and workspace needs
- Identify bottlenecks risks and inefficiencies
- Monitor document security retention and shredding protocols
- Monitor performance against service targets
- Prepare analytical summaries for leadership
- Submit IT tickets and collaborate with vendors
- Support testing troubleshooting and evaluation of eVital and QMatic
- Train staff on workflows policies and systems
- Translate findings into operational recommendations
Perks/Benefits
Skills/Tech-stack
Data Analysis | Dataset Management | Document Security | Document security compliance | IT ticketing | Microsoft Excel | Operational Analysis | Performance Management | Performance Metrics | Process Improvement | Program evaluation | Qualitative Analysis | Quantitative Analysis | Reporting | Security Compliance | Staff onboarding | Systems Troubleshooting | Training Management | Vendor Coordination | Workflow redesign | Workforce Planning
Education
Regions
Countries
States
Cities
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