Product Analyst – Call Center Analytics (Argentina)
Tasks
- Analyze call center performance metrics
- Build data views with product teams
- Conduct exploratory product analyses
- Design develop and maintain dashboards
- Develop KPI frameworks for call routing and optimization
- Influence product roadmaps with data insights
- Measure call center experiments
- Monitor system and product performance
- Participate in agile processes
- Perform analytics event quality checks
- Run root cause analyses for inefficiencies
- Track product launches and A B experiments
- Translate call data into process and product recommendations
Perks/Benefits
- N/A
Skills/Tech-stack
A/B | A/B Testing | B testing | Cause analysis | DBT | Dashboards | Data Quality | Git | KPI Development | Power BI | Python | Root Cause Analysis | Root cause | SQL | Sigma | Statistical Analysis | Tableau
Education
N/A
Roles
Analyst | Business Data Analyst | Data Analyst | Product Analyst
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