Product Analyst
Tasks
- Analyze SLA compliance and escalation patterns
- Analyze multichannel customer interaction data
- Automate case tracking and regulatory reconciliation
- Automate ingestion from CRM and ticketing systems
- Build AI agents for automated reporting and quality assurance
- Build ETL pipelines using SQL and Python
- Build root cause analysis models
- Create executive and operational dashboards
- Standardize customer care KPIs
- Translate analytics into narratives for non technical audiences
Perks/Benefits
- Collaborative team environment
- High-tech environment
- Honest Feedback Culture
- Recognition for achievements
Skills/Tech-stack
APIs | Cause analysis | Dashboarding | Data Pipelines | ETL | Looker Studio | Pandas | Power BI | Python | Root Cause Analysis | Root cause | SLA Analysis | SQL | Statistics | Tableau
Education
N/A
Roles
Regions
States
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