Product Owner - Cloud Contact Center (CCaaS) & Data Platform
USD 100K-150K (estimate) Mid-level Full Time
Tasks
- Coordinate release planning
- Create acceptance criteria
- Define CCaaS roadmap priorities
- Drive risk mitigation
- Ensure security and compliance readiness
- Facilitate requirements workshops
- Identify and resolve dependencies
- Lead PI planning
- Manage stakeholder alignment
- Own backlog
- Prioritize features
- Refine and groom backlog
- Support disaster recovery planning
- Translate business demand into work
- Verify delivered functionality
- Write user stories
Perks/Benefits
- N/A
Skills/Tech-stack
AKS | AWS Glue | AWS Lambda | AWS Redshift | AWS SNS | AWS SQS | Acceptance criteria | Access Management | Agent Assist | Agile | As-a-Service | Automatic Call Distribution | Azure Data | Azure Data Factory | Azure Functions | Azure Service | Azure Service Bus | Azure Synapse | Backlog Grooming | Backlog Management | CCaaS | CI/CD | CRM Integrations | Call Distribution | Call recording | Cloud Functions | Cloud Run | Contact Center as a Service | Contact center | Container Orchestration | Conversational AI | Cross-functional | Cross-functional facilitation | Customer Experience | Data Factory | Data Pipelines | Dependency management | DevOps | EKS | ETL | Event Driven | Event-driven architecture | GCP BigQuery | GCP Dataflow | GCP PubSub | GKE | IAM | IVR | Identity and Access Management | Identity and access | Interactive voice response | Kafka | Message queuing | Microservices Architecture | Omnichannel routing | PI Planning | Power BI | Product Backlog Management | Product backlog | PubSub | Quality management | REST APIs | SAFe | Serverless | Service Bus | ServiceNow | Skills-Based Routing | Speech Analytics | Story development | Tableau | User Story | User story development | Voice Response | Voice Routing | Workforce Management | Workforce optimization
Education
N/A
Roles
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