Product Support Specialist (Singapore - Weekend Coverage)
Tasks
- Become expert in all products
- Communicate with users empathetically
- Diagnose and resolve user issues
- Drive support process improvements
- Manage on call tasks for urgent issues
- Respond to user support cases
- Uplevel team technical knowledge by building resources
Perks/Benefits
- Flexible working hours
- Generous vacation
- Optional equity donation matching
- Parental leave
- Visa sponsorship
Skills/Tech-stack
API | Bug tracking | CSAT | Customer support | Debugging | SLA | Technical documentation
Education
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