Production Support Analyst – UiPath RPA & Agentic AI
CORP - Northbrook, IL, United States
USD 92K-138K Senior-level Full Time
Tasks
- Design and enhance automation workflows with exception handling and retry
- Handle incident management problem management and change requests
- Implement preventive fixes and improve alerting and monitoring
- Maintain AI decision flows and agent handoffs
- Monitor automation processes and ensure SLA compliance
- Monitor bot and agent execution
- Perform root cause analysis for automation failures
- Provide L2 L3 production support for UiPath bots and agent workflows
- Support Document Understanding classification extraction and validation issues
- Support automation lifecycle including development testing deployment
- Support integrations with enterprise systems
- Troubleshoot queue failures and orchestration failures
Perks/Benefits
- 401k contributions
- Continuing education and training
- Disability insurance
- Employee assistance program
- Employee resource groups
- Employee service corp
- Health insurance
- Life insurance
- Paid time off
Skills/Tech-stack
API Integration | Agentic AI | Application Insights | Azure | Azure Data | Azure Data Lake | Azure Data Lake Storage | Azure Kubernetes | Azure Kubernetes Service | Azure Monitor | CI/CD | Cosmos DB | Data Lake Storage | Document Understanding | Fabric | IBM AS400 | Kubernetes Service | Power BI | Power Platform | Python | RPA | SAP | SQL | UiPath Document Understanding | UiPath Orchestrator | VB.NET
Education
N/A
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