Professional Services Engineer (Chatbot)
Tasks
- Build integrations with APIs and CRMs
- Conduct conversational design workshops
- Configure and integrate NICE CSA solutions
- Create AI personas and interaction models
- Define intents and dialog flows
- Deliver training workshops demos and documentation
- Design conversational user experiences
- Develop chatbot and voicebot applications
- Lead AI implementation activities
- Optimize solutions for customer requirements
- Perform post deployment optimization
- Support go-live and hypercare
- Support testing and UAT
Perks/Benefits
Skills/Tech-stack
API Integration | Automatic Speech Recognition | CRM Integration | Chatbot | Cloud Platforms | Contact center | Conversational Design | Dialog Management | Enterprise contact center | IVR | Intent Recognition | Knowledge Management | Language Understanding | Natural Language | Natural Language Understanding | Speech Recognition | UAT | Voicebot
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