Program Manager, Supportability - Prague, Czechia
Tasks
- Advocate backlog items for release plans
- Champion self service improvements
- Classify and prioritize issue themes
- Collect and organize feedback from support tickets and logs
- Conduct support training and incident response planning
- Coordinate betas and early access readiness
- Create dashboards and insights on incidents and defect trends
- Define acceptance criteria for defects and enhancements
- Develop executive readouts and ROI analyses
- Drive problems to resolution
- Eliminate supportability issues
- Execute feedback programs
- Identify customer friction sources
- Maintain supportability backlog
- Prepare Support for new products and features
- Run technical programs to improve supportability
Perks/Benefits
- Employee referral bonuses
- Employer supplemental pension
- Flexible time off
- Hybrid work arrangement
- Life insurance
- Meal vouchers
- Paid maternity leave top up
- Paid paternity leave
- Private medical care
- RSU program
Skills/Tech-stack
Change Management | Customer support | Data analytics | Datadog | Feature Flagging | Incident Response | Jira | Observability | Process Improvement | Product Analytics | Program Management | Release Management | SQL | Salesforce | Snowflake | Tableau | Zendesk
Education
Roles
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