Customer Experience (CX) Analyst
Tasks
- Analyze customer journey touchpoints
- Build data flows with APIs
- Create dashboards and reports
- Gather customer feedback
- Identify customer pain points
- Improve service quality
- Investigate drops in touchpoint scores
- Maintain reporting structure
- Manage CRM and ERP data sources
- Organize training for data security automation and visualization
- Retrieve transform and prepare external data
- Translate sentiment into executive summaries
- Visualize customer lifecycle
Perks/Benefits
- N/A
Skills/Tech-stack
APIs | Azure Databricks | CRM | Data Modeling | Data Quality | Data Security | Data Visualization | ERP | Excel | KPI Tracking | Power BI | Process Automation | Project Management | Python | Reporting | SQL | Sentiment Analysis
Education
N/A
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