AI Engineer / Senior Platform Support Officer
USD 70K-118K Senior-level Full Time
Tasks
- Collaborate with support teams to develop runbooks and SOPs
- Drive automation of support workflows and self healing
- Ensure compliance and data governance with security teams
- Manage incidents using ITIL aligned processes
- Monitor and optimize Gen AI workload health performance and cost
- Participate in on-call rotation
- Perform root cause analysis for platform outages and failures
- Provide technical guidance and mentorship
- Serve as final escalation tier for production incidents
- Stay current with platform updates and deprecations
- Support deployment and release activities for Gen AI models and applications
- Troubleshoot end to end architecture across networking IAM and model serving
Perks/Benefits
- Employee assistance program
- Employee networks
- Flexible work/life support
- Health, dental, vision insurance
- Long-term disability insurance
- Paid time off
- Paid volunteer days
- Retirement savings plan
Skills/Tech-stack
AI Foundry | API Keys | ARM Templates | AWS Bedrock | AWS CloudTrail | AWS CloudWatch | AWS IAM | AWS Lambda | Amazon EKS | Amazon S3 | Amazon SageMaker | Apache Spark | Application Insights | Azure AI | Azure AI Foundry | Azure Cognitive | Azure Cognitive Services | Azure DevOps | Azure Kubernetes | Azure Kubernetes Service | Azure Monitor | Azure OpenAI | Bash | Bicep | CI/CD | Change Management | CloudFormation | Cognitive Services | Databricks | Delta Lake | Docker | Embeddings | Entra ID | Fine Tuning | Git | GitHub Actions | HTTP Status Codes | ITIL Change Management | ITIL Problem Management | ITIL Service | ITIL Service Level Management | ITIL incident management | Incident Management | Jenkins | Kubernetes | Lifecycle Management | Log Analytics | MLflow | Managed Identities | Model Lifecycle | Model Lifecycle Management | Network Security | Network Security Groups | Networking | OAuth 2.0 | Observability | Powershell | Private Cloud | Private Endpoints | PrivateLink | Problem Management | Prompt engineering | Python | RAG | RBAC | REST API | Retrieval-Augmented Generation | SAS tokens | Security groups | Service Level Management | Service principals | Status codes | Terraform | Token Management | Unity Catalog | Vector Databases | Virtual Network | Virtual Private Cloud
Education
Roles
AI | AI Engineer | Cloud Support Engineer | Cloud) | Engineer | Platform | Platform Support | Platform Support Engineer | Support Engineer
Regions
Countries
States
Cities
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