Process Manager

Pune, Maharashtra, India

INR 800K-1800K (estimate) Mid-level Full Time

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Found 14h ago

Tasks

Analyze chatbot performance
Analyze customer service journeys and workflows
Build scalable analytics solutions
Develop dashboards and reporting
Engage stakeholders to ensure analytics initiative success
Monitor customer service KPIs
Optimize customer experience and service efficiency
Partner with business teams on analytics delivery

Perks/Benefits

Skills/Tech-stack

Education

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