Quality Associate, LMAQ, Last Mile Analytics and Quality (LMAQ)
Hyderabad, Telangana, IND
INR 700K-1300K (estimate) Mid-level Full Time
Tasks
- Escalate problems to relevant teams
- Follow standard operating procedures to perform manual audits
- Identify patterns from audits
- Investigate images and videos and recommend actions
- Meet SLA productivity quality and utilization metrics
- Provide responses to stakeholders according to SOP and SLA
- Resolve outliers and exceptions
- Transcribe customer calls and emails
- Update trackers and workflow tools
- Use performance metrics to drive business goals
Perks/Benefits
Skills/Tech-stack
Education
Roles
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