Reservations Agent at Waldorf Astoria Dubai International Financial Centre

Tasks

• Assist guests with booking options
• Communicate with Front Office
• Communicate with internal departments
• Comply with hotel policies and procedures
• Confirm rates with SRP attached
• Handle emergency calls
• Handle guest concerns and escalate
• Handle reservation requests
• Handover pending tasks between shifts
• Maintain guest confidentiality
• Maintain reservation records
• Prepare arrival reports
• Process advance reservation deposits
• Resolve guest queries
• Respond to guest calls
• Respond to reservation emails
• Share guest preferences and VIP details
• Support investigations with operational logs
• Support pre arrival planning
• Upsell hotel room categories
• Verify billing instructions
• Verify payment methods
• Verify purchase order documents

Perks/Benefits

• N/A

Skills/Tech-stack

Administrative support | Computer Proficiency | Customer Service | Email communication | Hotel billing | Order processing | Organizational skills | Payment verification | Purchase order | Purchase order processing | Reservation management | Telephone communication | Upselling