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Responsable Opérations Chatbot IA (H/F)

Lyon, France

EUR 35K-42K (estimate) Mid-level Full Time

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Found 2d ago

Tasks

Audit and restructure knowledge base articles
Build dashboards for resolution CSAT escalations and cost per resolution
Continuously improve conversational design
Design and improve chatbot prompts
Diagnose and correct LLM chatbot issues
Maintain knowledge content with business teams
Measure chatbot impact with analytics
Produce operational reporting and detect anomalies
Support chatbot expansion to new markets products and categories
Write and test chatbot responses

Perks/Benefits

Skills/Tech-stack

ADA | Customer Satisfaction CSAT | Customer satisfaction | Dashboarding | Drift | Excel | Google Sheets | Grounding | Hallucination detection | Intercom | Knowledge Base | Knowledge base management | Language Models | Large Language Models | LivePerson | Prompt engineering | Retrieval | Zendesk

Education

N/A

Roles

AI Specialist | Chatbot Operations Specialist | Operational AI Specialist | Operations Specialist | Specialist

Regions

Countries

States

Auvergne-Rhône-Alpes, FR

Cities

Lyon, Auvergne-Rhône-Alpes, FR

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Language: fr | Views: 1 | Clicks: 0 | Saves: 0

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