Sr. Cloud Support Engineer- Big Data, Support Engineering
Bengaluru, Karnataka, IND
INR 2000K-2400K (estimate) Senior-level Full Time
Tasks
- Conduct monthly syncs with service teams
- Contribute to process improvement initiatives
- Contribute to technical field communities
- Create Centers of Excellence documentation
- Create public technical content
- Develop and deliver Apache HBase training
- Develop supportability frameworks
- Develop tools and scripts for support team
- Engage proactively with enterprise customers
- Handle escalation events
- Influence service roadmaps
- Influence stakeholders with technical concepts
- Mentor frontline engineers through monthly syncs
- Partner with development teams on complex issues
- Represent AWS at conferences and summits
- Review customer architecture and provide guidance
- Serve as Service Excellence Owner for Tier 1 and Tier 2 services
- Submit product feature requests and bug reports
- Troubleshoot Apache HBase operational issues
Perks/Benefits
- N/A
Skills/Tech-stack
Amazon Web Services | Apache HBase | Apache Hive | Apache Spark | Debugging | Documentation | Hadoop YARN | Mentorship | Networking | Scripting | Stakeholder management | Technical Training | Troubleshooting | Web Services
Education
N/A
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