Robotic Operations Engineer
Tasks
- Collaborate with application teams to resolve production blocking issues
- Coordinate break fix at customer site
- Deploy fixes or mitigations
- Document runbooks and troubleshooting guides
- Escalate issues to systems support engineers
- Guide on site operators through troubleshooting
- Improve support performance
- Investigate customer issues
- Maintain customer portal ticket states
- Perform remote diagnostics
- Track hardware requests
- Triage support tickets
- Troubleshoot remotely
Perks/Benefits
Skills/Tech-stack
API Integration | Bash | CSAT | Command Line | Command-line Interface | Customer support | Email | JavaScript | Linux | Microsoft Teams | Project Management | Python | Robot Operating | Robot Operating System | Robot Operating System (ROS) | Runbooks | SLA | Slack | Technical documentation | Troubleshooting | Unix | Web portal
Education
Regions
Countries
States
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