Senior Analyst, Customer Experience Analytics
Tasks
- Align stakeholders on actions and expected impact
- Build validate datasets from disparate sources
- Identify analyze and solve business problems
- Lead root cause investigations
- Manage multiple parallel requests and prioritization
- Own end to end analytics delivery
- Perform analysis and deliver actionable recommendations
- Present insights to senior leaders and working teams
- Serve as subject matter expert across clients and warehouses
- Tailor communication for technical and non-technical audiences
- Track realized results post implementation
- Translate business questions into analytic approach
Perks/Benefits
Skills/Tech-stack
A/B | A/B Testing | Analytics | B testing | Cause analysis | Customer sentiment | Customer sentiment analysis | Data Lineage | Data Storytelling | Data Validation | Data Visualization | Data Warehousing | Dataset development | Digital Engagement | Digital Engagement Analytics | Engagement Analytics | KPI design | Net Promoter Score | Python | R | Root Cause Analysis | Root cause | SAS | SQL | Segmentation | Sentiment Analysis | Statistical Analysis | Trend analysis | Variance analysis
Education
Bachelor of Science | High School Diploma | Master of Science
Regions
Countries
States
Cities
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