Senior Applied AI Engineer
Appliance Park KY US, United States
R
USD 125K-230K (estimate) Senior-level Full Time
Tasks
- Analyze agent performance metrics and improve response quality
- Apply CI/CD and DevOps best practices
- Build and maintain conversational flows and dialog management
- Collaborate with architects and product owners on solution design
- Contribute to code quality and test coverage
- Design AI conversational agents for customer engagement
- Develop and maintain APIs and service integrations
- Develop and optimize AI copilots for customer service efficiency
- Ensure security privacy and compliance for customer data
- Implement transactional conversational workflows with backend integrations
- Improve observability for AI agent performance
- Monitor troubleshoot and support production AI systems
- Train and tune NLP models for intent recognition and entity extraction
Perks/Benefits
Skills/Tech-stack
API Development | AWS | Amazon Connect | Artificial Intelligence | Azure | CI/CD | CRM Integration | Cloud Platforms | Cloud platform | Conversational AI | DevOps | Dialog Management | ERP integration | Entity Extraction | Event Driven | Event-driven architecture | Five9 | Genesys | Google Cloud | Google Cloud Platform | Intent Recognition | JavaScript | Jira | Language Processing | Machine Learning | NICE | NLP models | Natural Language | Natural Language Processing | Observability | Python | Real Time | Real-time Systems | Salesforce | Security and Privacy | Telephony Integration | Test automation | Time Systems
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